Appointment Confirmations

Confirmations

Appointment confirmations keep clients informed and reduce no-shows. EasyBook automatically sends confirmation messages at key points in the booking lifecycle.

Automatic Confirmations

Configure when confirmations are sent automatically:

1. Navigate to Settings > Notifications
2. Select confirmation triggers (booking, reschedule, status changes)
3. Choose delivery channels (email, SMS, WhatsApp)
4. Save your confirmation settings

Setting Up Confirmation Messages

Customize confirmation templates to match your brand and provide helpful information to clients.

Email Confirmations

Create detailed email confirmations with full appointment information:

1. Design email template with your branding
2. Include appointment details, service info, and venue location
3. Add action links for rescheduling or cancellation
4. Test the template before activating

SMS and WhatsApp

Configure shorter message formats for quick, mobile-friendly confirmations.

Confirmation Content

Essential information to include in confirmation messages:

• Appointment Details Date, time, duration, and service name
• Location Information Venue address, parking instructions, and directions
• Staff Information Assigned professional and their specialties

Reminder Configuration

Set up automated reminders to reduce no-shows:

1. Choose reminder timing (e.g., 24 hours, 2 hours before)
2. Select which appointments need reminders
3. Configure multiple reminder intervals if desired
4. Enable client confirmation requests

Reminders can be scheduled at multiple intervals to ensure clients don't forget their appointments.

Client Response Handling

Manage how the system handles client responses to confirmations:

• Automatically update appointment status when confirmed
• Send alerts to staff for unconfirmed appointments
• Enable auto-cancellation for unconfirmed bookings
• Track confirmation rates for performance metrics

Best Practices

Tips for effective confirmation workflows: send confirmations immediately after booking, use multiple reminder intervals, make reschedule/cancel links easily accessible, and personalize messages with client names.