Account Closure

Account Closure

If you need to step away from EasyBook, you can deactivate your account temporarily or delete it for good.

Deactivate or Delete

Both options are under Settings › Account › Deactivate or delete account:

• Deactivate hides your profile and bookings and signs you out everywhere; log back in at any time to reactivate.
• Delete schedules permanent deletion of your account and personal data after a 30-day grace period.
• Both ask you to verify your identity first.
• You can tell us why you are leaving.

Closing Your Account

To delete your account:

1. Go to Settings › Account › Deactivate or delete account.
2. Choose Delete account and, optionally, a reason.
3. Verify your identity.
4. Click "Delete my account" — you'll receive an email with the exact deletion date.

What Gets Deleted

• Your user profile and personal details.
• Your preferences and saved addresses.
• Connected account links and passkeys.
• Your active sessions and devices.
• Bookings and payments you handled stay in the records of the organizations you worked with.

GDPR Compliance

Deletion follows the GDPR right to erasure:

• Personal data is removed after the grace period.
• You receive confirmation by email.
• You can cancel during the grace period by logging back in.

Before You Can Delete

Deletion is blocked until you resolve the following:

• You are the only Owner of an organization — appoint another Owner or close the business first.
• You have upcoming appointments as a professional or a customer, or payments still being settled.

The app checks this for you and lists what needs attention.

After Deletion Is Scheduled

• You are signed out on all devices.
• Logging back in before the deletion date cancels the deletion.
• Once the grace period ends, the account cannot be recovered.