Common Issues

Common Issues

Find solutions to frequently encountered problems with the EasyBook platform.

Login Problems

Cannot Sign In

• Check email spelling
• Verify caps lock is off
• Try password reset
• Clear browser cache

Forgot Password

• Use "Forgot Password" link
• Check spam folder for reset email
• Reset link valid for 24 hours

Calendar Issues

Calendar Not Syncing

• Check connection status.
• Verify permissions granted.
• Try disconnecting and reconnecting.
• Use Retry sync on the appointment if it stays in Sync in progress.

Appointment Issues

Appointment Status Stuck

• Refresh the page
• Check internet connection
• Try updating status again

Double Bookings

• Check staff availability settings
• Verify operating hours
• Review calendar sync settings

Payment Issues

A Payment Is Missing or Wrong

• Online payments show a Pending badge until they settle — check Finances › Payments.
• Charges that are still owed appear in the Outstanding view.
• Take payment at the desk with another method if an online payment didn't go through.
• Refunds and write-offs are recorded in Finances › Payments — return the money yourself first.

Permission Issues

Cannot Access Feature

• Check your role permissions
• Contact your organization admin
• Verify venue assignments