Common Issues
Solutions to frequently encountered problems.
Last updated: February 2026
Common Issues
Find solutions to frequently encountered problems with the EasyBook platform.
Login Problems
Cannot Sign In
- Check email spelling
- Verify caps lock is off
- Try password reset
- Clear browser cache
Forgot Password
- Use "Forgot Password" link
- Check spam folder for reset email
- Reset link valid for 24 hours
Calendar Issues
Calendar Not Syncing
- Check connection status
- Verify permissions granted
- Try disconnecting and reconnecting
- Allow a few minutes for sync
Appointment Issues
Appointment Status Stuck
- Refresh the page
- Check internet connection
- Try updating status again
Double Bookings
- Check staff availability settings
- Verify operating hours
- Review calendar sync settings
Payment Issues
Payment Failed
- Verify card details
- Check card has available funds
- Contact your bank
- Try different payment method
Permission Issues
Cannot Access Feature
- Check your role permissions
- Contact your organization admin
- Verify venue assignments