Role Hierarchy

EasyBook uses an 8-tier role hierarchy to manage permissions and access control. Understanding this hierarchy helps you assign appropriate roles to team members.

The 8 Roles

1. Owner (Tier 1)

The highest level with complete control:

Full access to all features
Can delete the organization
Can transfer ownership
Cannot be removed by others

2. Admin (Tier 2)

Comprehensive management access:

All operational features
Team management
Settings configuration
Financial access

3. Venue Manager (Tier 3)

Manages specific venue operations:

Full control over assigned venues
Staff scheduling at their venues
Venue-specific settings
Local reporting

4. Assistant Manager (Tier 4)

Supports managers with limited authority:

Day-to-day operations
Limited team management
Cannot modify core settings

5. Supervisor (Tier 5)

Oversees team activities:

Monitor team performance
Approve certain actions
Handle escalations

6. Professional (Tier 6)

Service providers with their own schedule:

Manage own calendar
View assigned appointments
Access client information for their appointments

7. Receptionist (Tier 7)

Front desk and booking management:

Create and manage appointments
Client check-in/check-out
Basic client management

8. Staff (Tier 8)

Basic operational access:

View schedules
Basic task completion
Limited system access

Permission Inheritance

Higher roles inherit all permissions from lower roles. An Admin has all Professional permissions plus additional administrative capabilities.