Canceling & Rescheduling

Changing Your Plans

Cancel or reschedule appointments when your plans change.

How to Cancel

1. Go to your appointments
2. Find the appointment you want to cancel
3. Tap on it to view details
4. Tap "Cancel Appointment"
5. Confirm the cancellation

Cancellation Policy

EasyBook applies a system-wide automatic cancellation policy. Refund amounts are calculated based on how much notice you give before the appointment:

• Early cancellation: Cancel well in advance for a full or near-full refund
• Moderate notice: Partial refund based on remaining time before the appointment
• Late cancellation: Reduced refund for last-minute cancellations
• No-show: No refund if the appointment is missed without cancellation

How to Reschedule

1. Go to your appointments
2. Find the appointment to reschedule
3. Tap on it to view details
4. Tap "Reschedule"
5. Select a new date and time
6. Confirm the changes

Rescheduling Tips

• Reschedule early to get better time options
• Check if the same provider is available
• Your new booking will have the same code
• You'll receive a confirmation of the change

Late Cancellations

If you need to cancel at the last minute:

• Cancel through the app if possible
• Or call the business directly
• Be aware that late cancellations may result in a reduced refund
• Consider rescheduling instead