FAQ

Frequently Asked Questions

Find quick answers to the most common questions about EasyBook.

Account & Sign Up

How do I create an account?

Tap "Sign Up" on the homepage and choose to register with email or Google. Follow the prompts to complete your account setup.

Can I use EasyBook without an account?

You can browse businesses and services without an account, but you need to sign in to make bookings and access your appointment history.

I forgot my password. What do I do?

Tap "Forgot Password" on the login screen and enter your email. We'll send you a link to reset your password.

Booking

How do I book an appointment?

Find a business, select a service, choose a provider (optional), pick a date and time, then confirm your booking.

Can I book multiple services at once?

Yes, if the business allows it. Select multiple services during the booking process and they'll be scheduled back-to-back.

How do I cancel or reschedule?

Go to your appointments, find the booking, and tap "Cancel" or "Reschedule." Refund amounts are calculated automatically based on how far in advance you cancel.

Payments & Pricing

Do I pay through EasyBook?

Most businesses accept payment at the venue. Some may require payment or deposit through EasyBook during booking.

Why did the price change?

Prices may vary based on the provider selected or add-on services. Always review the total before confirming your booking.

Rewards

How do I earn EasyCoins?

EasyCoins are earned when you complete appointments at Rewards Partner businesses. The amount depends on the booking value and your membership tier (2 EasyCoins per 100 ALL spent, with tier multipliers up to 2x for Diamond).

Can I transfer EasyCoins to someone else?

EasyCoins are non-transferable and linked to your account. They cannot be exchanged for cash.