FAQ

Frequently Asked Questions

Find quick answers to the most common questions about EasyBook.

Account & Sign Up

How do I create an account?

Tap "Sign Up" on the homepage and choose to register with email, Google or Apple. Follow the prompts to complete your account setup.

Can I use EasyBook without an account?

You can browse businesses and services without an account, but you need to sign in to make bookings and access your appointment history.

I forgot my password. What do I do?

Tap "Forgot Password" on the login screen and enter your email. We'll send you a link to reset your password.

Booking

How do I book an appointment?

Find a business, tap "See times" on a service, choose "Any professional" or a named professional, pick a date and time, then tap "Confirm Booking".

Can I book multiple services at once?

Yes, if the business allows it. Tick several services on the "Select Services" step and they stack into one appointment.

How do I cancel or reschedule?

Open "Appointments", tap the booking, then "Manage appointment". Before you confirm, the app shows the terms you booked under and exactly what cancelling now means.

What if I don't see any available times?

The wizard jumps to the first day with openings automatically and looks 30 days ahead — if there are none you'll see "No available dates found in the next 30 days". Choose "Any professional" on the staff step to see everyone's openings combined, use "Show full month" to scan further ahead, or contact the business directly — they may have last-minute availability.

When will I receive appointment reminders?

You receive a confirmation immediately, and a reminder before your appointment starts. You can choose how far in advance in your notification settings. After the appointment you may be invited to leave a review.

Payments & Pricing

Is EasyBook free for clients?

Yes. Creating an account, searching and booking cost nothing. You only pay the business directly for what you book — at the venue.

Do I pay through EasyBook?

No. Every booking, pass and membership is paid at the venue — the app shows "Pay at the venue" and never charges you.

Are there any booking fees?

No. EasyBook doesn't charge clients any booking fees. Note that a business's own booking terms can include a late-cancellation fee, payable at the counter, if you cancel after the cutoff shown on your booking.

Why did the price change?

The price shown is calculated by the business for your exact selection. If it changes while you're booking, you'll be asked to review the new total before confirming. Campaign discounts appear as "Campaign Discount".

Rewards

How do I earn EasyCoins?

EasyCoins are earned when you complete appointments, buy passes or pay membership cycles at Rewards Partner businesses. The amount depends on the value and your membership tier (2 EasyCoins per 100 ALL spent, with tier multipliers up to 2x for Diamond).

Can I transfer EasyCoins to someone else?

EasyCoins are non-transferable and linked to your account. They cannot be exchanged for cash.

Privacy & Security

Is my personal information secure?

EasyBook protects your account with two-factor authentication, passkeys, a recovery email, signed-in device management and identity verification before your account can be closed. For how your personal data is collected, used and shared, see the Privacy Policy page.