Rewards FAQ

Frequently Asked Questions

Find answers to common questions about the EasyBook rewards program.

EasyCoins & Earning

When do I earn EasyCoins?

EasyCoins are credited after you complete your appointment at a Rewards Partner business. This usually happens within 24 hours of your appointment.

Why didn't I receive EasyCoins for a booking?

EasyCoins are awarded for completed appointments, paid passes and membership payments at Rewards Partner businesses. If you cancelled or no-showed, or booked at a non-partner, EasyCoins won't be credited. Contact support if you believe there's an error.

Do EasyCoins expire?

Your EasyCoins balance expires after 12 months without earning any. You're warned 30 days before that happens — earning EasyCoins again resets the clock.

Tiers & Status

How do I reach the next tier?

Tiers are based on lifetime EasyCoins earned (not your current balance). Keep booking to reach the next level. Your progress is shown in the Rewards section.

Can I lose my tier status?

No. Tiers are based on lifetime EasyCoins earned, so once you reach a tier you keep it. Spending EasyCoins does not affect your tier.

Redemption

Can I return a redeemed reward?

No, redeemed rewards cannot be exchanged for EasyCoins. Make sure you want the reward before redeeming.

My reward isn't working

Check that the reward hasn't expired and read its terms for where it can be used. Contact support if issues persist.

Referrals

Why didn't I get referral EasyCoins?

Referral EasyCoins are credited when your friend completes their first booking. Make sure they used your unique referral link to sign up.