Reviews & Ratings

Understanding Ratings

Every business on EasyBook has a rating based on customer reviews. Ratings use a 5-star scale:

• 5 stars: Excellent
• 4 stars: Very Good
• 3 stars: Good
• 2 stars: Fair
• 1 star: Poor

Reading Reviews

Reviews are from real customers who completed appointments. Each review includes:

• Star rating: The customer's overall rating
• Written feedback: Their experience in detail
• Date: When the review was posted

Loading More Reviews

Reviews load a few at a time — tap "Show more reviews" to see the rest.

Writing a Review

After completing an appointment, you'll be able to leave a review:

1. Complete your appointment.
2. Open the business page and tap "Add your review" — you'll also get a reminder to leave feedback.
3. Rate your experience (1-5 stars).
4. Write about your experience (optional).
5. Submit your review.

Review Guidelines

When writing reviews, please:

• Be honest and fair
• Describe your actual experience
• Mention specific services or staff if relevant
• Keep it respectful and constructive

Anonymous Reviews

You can tick "Review anonymously" on any review to share honest feedback without revealing your identity:

• Your identity is shown as "Verified customer" instead of your name.
• Only customers who completed an appointment within the last 30 days can leave a review.
• Automatic review reminders are sent 24 hours and 7 days after your appointment.

Rating the Professionals Who Served You

Alongside your overall rating of the business, you can rate each professional who served you at that visit. Their rating is their own: someone working at two businesses is rated separately at each, built only from the visits they served there, and it is shown on their profile page.

Editing and Deleting Reviews

You have a limited window to modify your reviews after submission:

• You can edit or delete your review within 48 hours of posting.
• After 48 hours, reviews become permanent.
• Businesses are notified when new reviews are posted.